Terms and Conditions
We, PF trading LTD (“we”, “our” and “us”), provide access to our website https://www.suppally.com/ and any PF trading LTD mobile application through which you place orders (together, “Platform”).
Please read the following important terms and conditions before you (the person using Platform) buy anything on our Platform and check that they contain everything you want and nothing that you are not willing to agree to. By ordering products through Platform, you agree to be bound by PF trading LTD Terms and Conditions (“Terms”).
Please read the following important terms and conditions before you (the person using Platform) buy anything on our Platform and check that they contain everything you want and nothing that you are not willing to agree to. By ordering products through Platform, you agree to be bound by PF trading LTD Terms and Conditions (“Terms”).
If you have any questions about this contract or any orders you have placed, please contact us by:
- sending an email to service@suppally.com; or
- contact our customer service on Platform; or
- calling us on 01908665883 Monday to Friday: 9 am to 5 pm
1 Introduction
1.1We are PF trading LTD, a company registered in England and Wales under company number 14184060. Our registered office is at Faraday House, 6 Davy Avenue, Knowlhill, Milton Keynes, MK5 8HJ.
1.2If you place an order on our Platform you agree to be legally bound by this Terms. Please read carefully before you order any products through our Platform.
1.3We reserve the right to update the Terms from time to time by changing them on Platform.
1.4This Terms are only available in English.
2 Cookies Policy
2.1Introduction
2.1.1This Cookies Policy applies to PF trading LTD websites, applications and communications.
2.1.2We use cookies to let us retrieve the user’s details for each visit. Cookies are used by us to enable the functionality of certain areas to make it easier for people visiting Platform. The purpose of this Cookies Policy is to explain to you what cookies we use and why we use them. If you still have questions about our use of cookies or your privacy in regard to the cookies, you can contact us at service@suppally.com.
2.1.3Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our Platform. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
2.2Cookies
2.2.1Cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our Platform. We use cookies on our Platform. These help us recognise you and your device and store some information about your preferences or past actions.
2.2.2For example, we may monitor how many times you visit the Platform, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
2.2.3For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
2.2.4For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner's Office,www.aboutcookies.org or www.allaboutcookies.org.
2.3Consent to use cookies and changing settings
2.3.1We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested, such as insert appropriate example of essential cookies in the context or to enable you to put items in your shopping basket and use our check-out process.
2.3.2You can withdraw any consent to the use of cookies or manage any other cookie preferences by clicking on the Reject icon at the bottom of any page on our Platform. You can then untick boxes as appropriate to the mechanism. It may be necessary to refresh the page for the updated settings to take effect.
2.4Our use of cookies
2.4.12.4.1The table below provides more information about the cookies we use and why:
| The cookies we use | Name | Purpose | Whether cookie is essential for us to provide you with a service that you have requested and whether we will seek your consent before we place the cookie | Maximum Retention Period for Data Collected via Cookies |
|---|---|---|---|---|
| Universal Analytics (Google) | _ga, _gali, _gat, _gid | This is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (eg how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had This cookie collects information in an anonymous form including: location and browser Read https://policies.google.com/technologies/cookies?hl=en-GB for guidance on how Google uses these cookies and the data generated by them | Yes, essential (we will therefore not request your consent before placing this cookie) | 25 months |
2.5Third party access to the cookies
2.5.1The cookies we use will only be accessed by us for the purposes referred to in this cookie policy. Those cookies will not be accessed by any other third party.
2.6How to turn off all cookies and consequences of doing so
2.6.1If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our Platform.
2.6.2For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
2.7Changes to this policy
2.7.1We may change this policy from time to time, when we do we will inform you accordingly.
3 Information we give you
3.1By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
3.1.1click on the Use of Cookies button
3.1.23.1.2read the acknowledgement message; or
3.1.3contact us using the contact details at the top of this page.
3.2The key information we give you by law forms part of this Terms (as though it is set out in full here)
3.3If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
4 Privacy Policy
4.1Introduction
4.1.1This Privacy Policy applies to PF trading LTD websites, applications and communications.
4.1.2We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our Platform. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
4.1.3We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
4.1.4Given the nature of our Platform, we do not expect to collect the personal data of anyone under 18 years old. If you are aware that any personal data of anyone under 18 years old has been shared with our Platform please let us know so that we can delete that data.
4.2What this policy applies to
4.2.1This privacy policy relates to your use of our Platform only.
4.2.2Throughout our Platform we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. Those third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third-party websites, please consult their privacy policies as appropriate.
4.3Personal data we collect about you
4.3.1The personal data we collect about you depends on the particular activities carried out through our Platform. We will collect and use the following personal data about you:
(a)[your name, address and contact information, including email address and telephone number]
(b)[any delivery addresses specified for your order]
(c)[information to check and verify your identity, e.g. date of birth]
(d)[your gender, if you choose to give this to us]
(e)[location data, if you choose to give this to us]
(f)[your billing information, transaction and payment card or other payment method information]
(g)[bank account and payment details
(h)[details of any information, feedback or other matters you give to us by phone, email, post or via social media]
(i)[your account details, such as username and login details]
(j)[your activities on, and use of, our Platform]
(k)[information about the services we provide to you]
(l)[your contact history, purchase history and saved items]
(m)[information about how you use our Platform and technology systems]
(n)[your responses to surveys, competitions and promotions]
4.3.2You must provide this personal data to use our Platform unless we tell you that you have a choice.
4.3.3Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on the use of our Platform.
4.3.4We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
4.4How your personal data is collected
4.4.1We collect personal data from you:
(a)directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, purchase products or services via our Platform, post material to our Platform and complete customer surveys or participate in competitions via our Platform, and
(b)indirectly, such as your browsing activity while on our Platform; we will usually collect information indirectly using the technologies explain in the section on Cookies Policy.
4.5How and why we use your personal data
4.5.1Under data protection law, we can only use your personal data if we have a proper reason, for example:
(a)where you have given consent
(b)to comply with our legal and regulatory obligations
(c)for the performance of a contract with you or to take steps at your request before entering into a contract, or
(d)for our legitimate interests or those of a third party
4.5.2A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us.
4.6Marketing
4.6.1We will use your personal data to send you updates (by email, text message, telephone or post) about our Platform, including exclusive offers, promotions or new products AND/OR services.
4.6.2We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
4.6.3You have the right to opt out of receiving marketing communications at any time by contacting our customer service for marketing opt-out.
4.6.4We may ask you to confirm or update your marketing preferences if you ask us to provide further service in the future, or if there are changes in the law, regulation, or the structure of our business.
4.6.5We will always treat your personal data with the utmost respect and never sell OR share it with other organisations outside the PF trading LTD for marketing purposes.
4.7Who we share your personal data with
4.7.1We routinely share personal data with:
(a)third parties we use to help deliver our products AND/OR services to you, such as payment service providers, warehouses and delivery companies.
(b)other third parties we use to help us run our business, such as marketing agencies or Platform hosts and Platform analytics providers
(c)our bank(s)
4.7.2We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.
4.7.3We or the third parties mentioned above occasionally also share personal data with:
(a)our (and their) external auditors, such as in relation to the audit of our (or their) accounts, in which case the recipient of the information will be bound by confidentiality obligations
(b)our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations
(c)law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations
(d)other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations
4.8How long your personal data will be kept
4.8.1We will not keep your personal data for longer than we need it for the purpose for which it is used.
4.8.2Different retention periods apply for different types of personal data.
4.8.3If you stop using your account, we will delete or anonymise your account data after seven years.
4.8.4Following the end of the of the relevant retention period, we will delete or anonymise your personal data.
4.9Changes to this privacy policy
4.9.1We may change this privacy policy from time to time - when we make significant changes we will take steps to inform you.
5 Ordering food from us
5.1Below, we set out how a legally binding contract between you and us is made.
5.2You place an order on our Platform by registering with us, choosing the restaurant you want to order from and adding food items to your cart. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
5.3When you place your order at the end of the checkout process (eg when you tap “Place Order” or similar button), we will acknowledge it. This acknowledgement does not, however, mean that your order has been accepted by the restaurant.
5.4The restaurant may contact you to say that they do not accept your order. This is typically for the following reasons:
5.4.1you are under the age of 18
5.4.2the food item(s) is/are unavailable
5.4.3the restaurants are too busy
5.4.4your payment cannot be authorised
5.4.5you are not allowed to buy the goods from the restaurant
5.4.6the restaurant is not allowed to sell the goods to you
5.4.7you have ordered too many food items
5.4.8there has been a mistake on the pricing or description of the goods
5.4.9weather conditions; or
5.4.10any other reason
5.5We encourage the restaurants to accept all orders, but if the restaurant rejects your order on any of the above reasons, any payment made in respect of the order will be returned to your Wallet, in the form of credit which can be applied for your next order.
5.6The restaurant will only accept your order when they send you notification to confirm this. At this point:
5.6.1a legally binding contract will be in place between you and us; and
5.6.2the restaurant will deliver the food to you
5.7You acknowledge and agree that if you have specific food intolerance and allergy, you will contact the restaurant directly to check whether the food is suitable for you, before you submit the order.
6 Cancellation
6.1Once you have placed your order on Platform and the payment has been authorised, you will not be able to amend or cancel your order. If you wish to continue to do so, you may contact the restaurant if the contact details are available. You acknowledge and agree that the restaurant may decline your request to do so.
6.2If the restaurant approves your request to cancel the order, your payment will be refunded to your Wallet, in the form of credit which can be applied for your next order.
7 Delivery
7.1Once an order has been received, the restaurant will make their own delivery arrangements with you and we will not be responsible for the delivery services.
7.2You will be able to check the estimated arrival time on our Platform, which is provided by the restaurant and is not guaranteed.
7.3Please note the restaurant may decide to leave the order outside of your delivery address if you are not present.
8 Payment
8.1Before you make the payment, the prices on checkout page will show the costs of food, delivery fee and service charge. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate. The delivery fee and service charge applying to your order varies depends on the restaurant you select, your location and the value of food in your order.
8.2We accept credit cards, debit cards and cash for payment. We do not accept cheques.
8.3We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 4) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third-party gains unauthorised access to any information that you give us.
8.4Your credit card or debit card will only be charged when the order is confirmed.
8.5All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps where necessary.
8.6If your payment is not received by us and you have already received the order, you must:
8.6.1contact us and pay for the order as soon as possible; or
8.6.2return it to us as soon as possible and not consume it before you return them to us.
8.7If you do not pay for the goods and fail to return them in accordance with clause 8.6, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
8.8You will be able to view your food refunds and special offers in Wallet on Platform, which you may apply to your order and pay for any balance by credit or debit card. You acknowledge that you will not be able to withdraw or add money to your Wallet.
9 Limitation on our liability
9.1Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
9.1.1losses that were not foreseeable to you and us when the contract was formed
9.1.2losses that were not caused by any breach on our part
9.1.3business losses; or
9.1.4losses to non-consumers
10 Third party rights
10.1No one other than a party to this contract has any right to enforce any term of this contract.
11 Disputes
11.1We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out on Platform.
11.2If a dispute cannot be resolved by our customer service team or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.
11.3You can submit your dispute to an ADR provider.
11.4If you do not wish to use ADR or are unhappy with the outcome of ADR, you can still bring court proceedings.
11.5The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
11.6Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.